1- HRK guarantees that you will receive the game key upon the release date 11:59 PM UK time.
2- For game pre-loads, if we receive the keys earlier, we will provide you the keys earlier. But we do not guarantee pre-load early delivery for any game.
3- Please do not create a ticket or send an email about the delivery of the pre-purchases. We already mentioned that it will be delivered upon the release date and if we could deliver it earlier, we will deliver it earlier.
4- Most of the games we have are region free and we always let you know about the region locks before you make a purchase. For Pre-Purchases, since the game has not been released yet, we don't know that. Normally there is no region lock, but for some titles publisher may apply a region lock. In this case, we will let you know that the game is region lock before the release date, so you will be able to refund your game.