Refund Policy

You can request a refund for any purchase on HRK and it doesn't matter what is the reason. It's possible that you made the purchase by mistake; you wanted to have a one time experience on HRK Mystery Key and now want to refund your purchase; you may haven't read the product description correctly.

Issue a refund for any reason, if the request is made within twenty-four hours of purchase, and the title(s) on HRK is still unused and not redeemed. There are more details below:

Where Refunds Apply

The HRK refund offer, within twenty-four hours of purchase, applies to products that are purchased on HRK. Here is an overview of how refunds work with other types of purchases.

Refunds on HRK Mystery Key

HRK offers a one-time refund for games purchased on HRK Mystery Key. The title(s) are refundable twenty-four hours of purchase if they are unused in HRK inventory. To avoid any kind of abuse for our refund policy, we only offer the refund for HRK Mystery Key 1 time for each consumer. Any refund request after the first purchase from HRK Mystery Key will be denied. 

Refunds on HRK Hot Deals

Any Hot Deal product purchased on HRK is refundable within twenty-four hours of purchase if they are unused in HRK inventory.

Refunds on Cryptocurrencies

If you have paid for a service/product using Cryptocurrencies and ask for a refund later, the amount of the product value in EURO will be refunded for you, not the crypto amount you have sent us.

Refund on Bundles

You can receive a full refund for any bundle purchased on HRK, so long as none of the items in the bundle are used. 

Purchases Made Outside of HRK

HRK cannot provide refunds for purchases made outside of HRK. (for example, Redeem codes purchased from third parties).

Refunds on Gifts

We are unable to offer refunds for gifts after they have been redeemed by the recipient.


Refunds are designed to remove the risk from purchasing titles on HRK—not as a way to get free games. If it appears to us that you are abusing refunds, we may stop offering them to you. We do not consider it abuse to request a refund on a title that was purchased just before a sale and then immediately rebuying that title for the sale price.


How to request a refund

You can request a refund by creating a ticket on HRK Support Center => Refund Department
You will be issued a full refund of your purchase to your HRK Wallet within forty-eight hours of approval. 

HRK Live Support